Frequently Asked Questions

Planning a trip is exciting but we realize you may have questions about group tours. These questions may help you as you book a tour with Go With Gilpin.

What are your office hours?

Our office is open Monday through Friday, 8am-5pm CST. Feel free to call us at 615-212-9595 or email us. We will return your call or email within 24 hours.

Where do you pickup for the tour?

All of our tours depart from Nashville, TN. You’ll receive information about the pickup point closer to your tour departure date. You may be able to leave your car but we recommend getting dropped off or taking a rideshare to the pickup location. At this time, we are unable to offer additional pickup locations other than what is given for each trip.

Can you send me an itinerary for my tour?

All of the itinerary information is available on the tour page of the website. If you have additional questions, please email us or give us a call at 615-212-9595. We’d be happy to answer your questions.

Will I get any more information after I book a tour?

After you book a tour, a confirmation will be sent to you, and the next information you receive will be the final details sent to you approximately two weeks before the tour departs.

Will I receive a receipt for my payment?

Yes, a receipt will be sent for all payments to the email you use during the booking process. 

How much payment is due when I book a tour?

For One Day tours, full payment is required at the time of booking. Overnight tours require a deposit amount to secure your registration. The deposit amount is a percentage of the total cost of the tour and will be noted on the tour details page. If you register at the time final payment is due for an overnight tour, then the full tour cost is due at the time of registration.

Will you send me a reminder of when my final payment is due?

For One Day Tours, full payment is due at the time of booking. Overnight tours require a deposit at the time of registration. We ask you to mark your calendar with the final payment date, which is noted on your receipt. We do not send reminders of final payments due for a tour.

How do I know I have secured a seat on the tour?

We will send you a receipt which confirms your booking on the tour.

I'm on a waitlist for a tour. What are the chances of me getting a spot?

There is no way for us to know if there will be cancellations on any given tour. If you are notified that space is now available, you are not obligated to register for that tour. If your plans have changed and you are not able to join us, just let us know when we contact you. 

Is there a lot of walking on the tour?

Each person’s concept of “too much walking” is different. Each tour will have a Walking Guideline on the tour detail page which can help you assess the level of walking needed for the tour. On most of our tours, you may have the option to drop out of an activity to rest if you need to.

Will I receive tickets before my tour (shows, attractions, etc)?

Tickets will be issued by your tour host when you are on the tour.

Do you assign seats on the coach?

We don’t assign seats on the bus but will do our best to accommodate special requests on a first come first served basis based on the order in which the reservation was made.

What is your cancellation policy?

Go With Gilpin is required to pay all suppliers well in advance of your tour date.  This includes but is not limited to hotel accommodations, meals, tickets, transportation, etc. All suppliers have their own cancellation policies, which apply to your booking. Should a cancellation become necessary, please inform Go With Gilpin immediately in writing and request a written confirmation of your cancellation. Upon receipt, Go With Gilpin will follow industry procedures for any applicable refunds as outlined in the supplier’s terms and subject to their review. If you are entitled to a refund, please note that the supplier is responsible for this refund, not Go With Gilpin. Suppliers may choose to provide a travel voucher or credit instead of a refund.  We are not responsible for a supplier’s failure to pay a refund or for supplier bankruptcy or insolvency.

In addition, cancellation charges will apply.  Cancellation charges are expressed at a percentage of the quoted price as follows:

Credit card and processing fees will not be refunded. No refunds will be given under any circumstances for cancellation within thirty (30) days of the tour departure date.  A refund of twenty-five percent (25%) shall be granted if cancellation occurs between 31-59 days prior to the tour departure. A refund of fifty percent (50%) shall be granted if cancellation occurs between 60-90 days prior to the tour departure. A full refund of any funds paid to Us towards attending the tour shall be granted if cancellation occurs 90 or more days prior to the tour departure.

If the reason for cancellation is covered under the terms of your travel protection plan you may be able to reclaim these charges, for this reason we strongly encourage the purchase of a travel protection plan including additional cancel for any reason coverage. You can purchase travel insurance or by calling 883-297-2258.

There will not be any service charge for the transfer of monies from one tour to another if done 30 days or more prior to the tour departure date, unless there are non-refundable deposits made for this tour on your behalf. If transfer of monies from one tour to another is made within 30 days prior to the tour’s departure, the result will be a $10.00 per person service charge for one-day tours; $25.00 per person service fee for overnight tours, plus any monies that cannot be recovered that were prepaid on your behalf.

Have more questions about group tours not listed here?